About
Energetic and customer-focused professional with over 4 years of experience in customer support,settlement, dispute resolution, and administrative roles, including executive assistance. Skilled in communication, data interpretation, report generation, and managing customer expectations to ensure timely and effective solutions. Proficient in Microsoft Office, Google Workspace, and AI productivity tools like ChatGPT, with a strong ability to streamline operations, manage complex schedules, and deliver accurate results while maintaining discretion.
Work
Abuja, F.C.T., Nigeria
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Summary
Led comprehensive customer support and administrative functions, optimizing operational efficiency and enhancing client satisfaction at Access Solutions Ltd.
Highlights
Executed executive support functions, including managing complex schedules and organizing meetings, ensuring timely follow-ups and operational efficiency.
Administered multi-channel customer communications (phone, email, chat), utilizing problem-solving skills to significantly improve response times and customer satisfaction.
Maintained highly organized and accessible records, applying advanced data management skills to support accurate decision-making and project execution.
Assisted in internal operations by preparing detailed reports, drafting professional emails, and coordinating meeting agendas, ensuring seamless communication.
Analyzed customer interactions and transaction data to produce detailed reports, supporting management decision-making.
Maintained and verified settlement schedules and reports to ensure accuracy.
Reconciled settlement reports from third-party processors, identifying and resolving discrepancies.
Ensured timely settlement of funds to merchants, wallet balances, and ledger entries.
Kogi State, Kogi, Nigeria
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Summary
Managed electoral processes and ensured regulatory compliance, upholding the integrity and transparency of elections for the Independent National Electoral Commission.
Highlights
Managed critical electoral processes, ensuring strict compliance with voting regulations and maintaining the highest integrity of the electoral process.
Organized and oversaw the efficient setup of voting stations, including the meticulous arrangement of voting booths, ballots, and stringent security measures.
Monitored voter turnout and accurately managed voter identity verification, minimizing errors and discrepancies through proper documentation.
Compiled and submitted detailed reports on voting activities, ballot counts, and incidents, facilitating thorough post-election review and validation.
Kogi State, Kogi, Nigeria
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Summary
Completed practical industrial training, gaining hands-on experience in operational processes and data management within a large industrial setting.
Highlights
Gained practical, hands-on experience in industrial operations at Ajaokuta Steel Company.
Supported various departmental functions through data handling and operational assistance.
Developed foundational understanding of industrial processes and professional workplace conduct.
Kogi State, Kogi, Nigeria
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Summary
Managed accurate and systematic data entry processes, generating reports that facilitated data-driven decisions and streamlined operations at Ajaokuta Steel Company.
Highlights
Managed all data entry processes with exceptional accuracy, ensuring records were consistently up-to-date and systematically organized for easy retrieval.
Generated comprehensive reports that empowered departments to make data-driven decisions and significantly streamline operational workflows.
Worked independently to complete tasks efficiently, demonstrating proactive initiative in maintaining high data integrity and quality.
Ilorin, Kwara, Nigeria
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Summary
Engaged customers and managed sales documentation, significantly enhancing customer experience and contributing to sales growth at Wise Stores.
Highlights
Engaged effectively with customers, providing detailed product information that significantly enhanced customer experience and directly contributed to driving sales.
Organized and maintained accurate sales reports using Google Workspace, optimizing operational efficiency and ensuring meticulous record-keeping.
Developed and drafted professional promotional materials and sales documentation, showcasing strong written communication skills.
Certificates
Skills
Productivity & Collaboration Tools
ChatGPT, Airtable, Google Workspace (Docs, Slides, Sheets, Calendar, Gmail), Slack, Zoom, Trello, Canva.
Data Management & Analysis
Data Entry, Data Analysis Tools, Database Management, Report Writing, Record Keeping.
Administrative Support
Executive Assistance, Schedule Management, Meeting Coordination, Information Flow, Project Tracking, Confidentiality.
Communication
Verbal Communication, Written Communication, Presentation Design, Promotional Material Development.
Problem Solving & Initiative
Problem-Solving Skills, Independent Work, Initiative.
Web Development Basics
HTML, CSS, Responsive Web Design, Front-End Development.